Public Administration
Supplementary training for public authorities, public offices, and public institutions: citizen contact, administrative action, public procurement and purchasing compliance, complaint management, legal protection, and collaboration with external parties and volunteers.
Citizen Contact: Conflicts and Self-Protection
In direct contact with citizens, tense situations are increasing, up to and including verbal or physical assaults. You learn to recognize early signs of conflict and to respond with clear rules of conduct.
Working in Public Administration
Loyalty to the constitution and the duty of neutrality shape the public service, as does the tension between being bound by law and being close to citizens. You learn about its special characteristics, right through to budget law and administrative ethics.
Working with External Parties and Volunteers
When external parties, freelancers, and volunteers are deployed, requirements on liability, data protection, and insurance apply. You learn to clearly delineate roles and to maintain confidentiality.
Procurement and Purchasing Compliance
Procurement and purchasing processes in public administration are subject to strict rules on competition, equal treatment, and transparency. You learn to distinguish between types of award procedures and to recognize conflicts of interest.
Handling Complaints
How an authority handles complaints from citizens shapes trust in public administration. You learn to communicate in a de-escalating way and to observe responsibilities and deadlines.
Legal Protection against Administrative Action
Citizens can defend themselves against administrative action with objections, lawsuits, and interim relief. You learn to handle deadlines correctly and to issue administrative acts in a legally compliant way.
Training Concept
Anytime and anywhere thanks to
adaptive e-learning
Multimodal, with learning objectives, video sequences, and knowledge quizzes
Audit-proof issuance after a knowledge check
Depending on the course, between 20 and 150 minutes
More than 30 languages
Content regularly reviewed by subject matter experts for maximum regulatory compliance
Our Expert Team
Every training topic is designed and reviewed by renowned subject matter experts who have both sound theoretical knowledge and extensive practical experience.
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Frequently Asked Questions
Here you will find the key answers on mandatory training in public authorities, municipalities, and public institutions – from data protection to providing proof.
Train your employees on specific compliance requirements
Verifiable mandatory training specifically for public administration, from equal treatment to citizen contact, legally compliant and concise.
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