Communication & Teamwork
Communication and collaboration skills for everyday work: conducting conversations, presenting, feedback, conflict management, error culture, and intercultural competence.
Passing On Knowledge: Handing Over Cleanly to a Successor
In a succession, what matters is passing on knowledge in a structured way and onboarding successors so that nothing is lost. Your employees learn to make knowledge visible and to plan handovers.
Emotional Intelligence: Perceiving and Managing Emotions
Emotional intelligence determines success in collaboration and is a set of skills that can be trained. You learn to defuse conflicts and to stay capable of action under pressure.
Business Etiquette: Conduct Online and Offline
Anyone who comes across confidently when greeting others, in meetings, by email, and at business meals gains trust and goodwill. Your employees learn the rules of business etiquette, online as well as offline.
Presenting and Facilitating in the Virtual Space
Convincing presentations and effectively facilitated meetings in video conferences start with technology and setting and thrive on interaction. You learn to hold attention on screen and to lead groups to results.
Preparing for Conversations: Going In with a Plan
Before important conversations, it pays to clarify goals and interests, assess the other person, and think through arguments and objections in advance. Your employees learn to go into a conversation with a clear plan.
Active Listening and Asking the Right Questions
Effective conversations rely on active listening and targeted questions that provide information and prevent misunderstandings. You learn to use listening techniques deliberately and to steer conversations with questions.
Presenting in Person: Confident and Professional
Presentations decide projects, budgets, and careers, yet many presenters lose their audience with overloaded slides. Your employees learn to build presentations around a clear message.
Giving and Receiving Feedback: Conversations That Make a Difference
Feedback given in a way that gets through makes a difference in the conversation and strengthens the feedback culture in the team. You learn to phrase feedback appreciatively and to accept it without becoming defensive.
Arguing Persuasively: Rhetoric, Voice, Body Language
Persuasive argumentation combines rhetoric, voice, and body language and uses models such as the five-sentence technique. You learn to build arguments logically and to refute objections.
Conflict Management: Using Mediation Constructively
Conflicts in a team can be identified and classified by type of conflict and by escalation stage according to Glasl. You learn to resolve conflicts constructively using mediation techniques.
Conducting Job Interviews Professionally
Job interviews decide who fills a position and at the same time shape how applicants see the company. You learn to conduct structured interviews and to stay within legal limits.
Conducting Termination Meetings: Clear and Respectful
Termination meetings require coordination with HR, an unambiguous message, and professional handling of shock, anger, or tears. You learn to conduct these conversations clearly, respectfully, and in a legally compliant way.
Error Culture and Psychological Safety in Teams
Teams with high psychological safety learn and perform better, and both managers and team members contribute to this. You learn to build a constructive error culture and psychological safety in the team.
Intercultural Competence: Arab States
Working with business partners from the Arab states follows its own communication styles and negotiation habits. You learn to understand values and etiquette and to avoid typical misunderstandings.
Intercultural Competence: China
Many collaborations with partners from China fail because of cultural misunderstandings such as overlooked hierarchies and loss of face. Your employees learn to understand guanxi and face and to apply etiquette.
Intercultural Competence: USA
The USA seems culturally familiar, and precisely for this reason its friendly surface is misunderstood as commitment. Your employees learn to handle small talk and negotiations confidently.
Working in and Understanding Intercultural Teams
Successful collaboration in intercultural teams requires understanding cultural dimensions and recognizing misunderstandings. You learn to reflect on your own conditioning and to develop shared team rules.
Networking with a Goal: Contacts Inside and Outside the Company
Targeted networking inside and outside the company requires clear networking goals and also makes use of digital platforms. You learn to make contacts authentically and to maintain relationships over the long term.
Communication Models for Everyday Work
Misunderstandings arise, for example, when a request is heard as an order or silence as agreement. You learn to understand messages on four levels and to shape conversations consciously.
Training Concept
Anytime and anywhere thanks to
adaptive e-learning
Multimodal, with learning objectives, video sequences, and knowledge quizzes
Audit-proof issuance after a knowledge check
Depending on the course, between 20 and 150 minutes
More than 30 languages
Content regularly reviewed by subject matter experts for maximum regulatory compliance
Our Expert Team
Every training topic is designed and reviewed by renowned subject matter experts who have both sound theoretical knowledge and extensive practical experience.
Give your employees tailored training in Communication & Teamwork now
Conducting conversations, presenting, giving feedback, resolving conflicts, and working together in intercultural teams.
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