A quality management system according to ISO 9001 thrives on everyone contributing to quality in everyday work. You learn about the principles, the process approach, and how to deal with errors and improvements.
25 min
Multimodal
Über 30 Sprachen
Teilnahmebescheinigung
ISO 9001 is the most widely used standard for quality management in the world and, in many industries, a prerequisite for orders and supplier approvals. However, a registered system is only as good as its application: processes that are not lived, missing documentation, and ignored nonconformities lead to customer complaints, audit findings, and, in the worst case, the loss of registration. Every employee must therefore know what requirements the standard places on their own work.
00 Fundamentals of quality management
01 Process approach and risk-based thinking
02 Documented information and control
03 Nonconformities, complaints, and corrective actions
04 Internal audits and continuous improvement
05 Summary
06 Knowledge check incl. certificate of completion
The entire workforce whose work is subject to requirements under ISO 9001, suitable in modular form as initial training for new employees and as an annual refresher.
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